Job Overview As an Insurance Customer Service Representative, you'll help clients navigate policy questions and service requests with clear, dependable support. You'll handle phone and written communication, update records, and connect clients with the right next steps. This role suits someone who enjoys solving problems, staying organized, and communicating with care. Duties Respond to client questions by phone and in writing; explain policy information clearly and route complex requests appropriately. Enter and update client and policy details accurately, using Microsoft Office and other computer systems. Support service and sales inquiries, make outbound calls when needed, and handle payments or cash transactions according to established procedures. Maintain professional phone etiquette and organized records while managing multiple requests.

Your impact:

Accurate, thoughtful support helps clients understand their options and resolve service needs with confidence. Qualifications Strong customer service, customer support, client services, and client communication skills, including clear English communication and professional writing. Phone communication, active listening, customer service problem-solving, and call center experience are valuable. Comfortable with data entry, typing, Microsoft Office, and general technical and computer proficiency. Demonstrated organizational skills and attention to detail; sales or cash-handling experience is helpful. Multilingual or bilingual abilities are welcome, along with a commitment to respectful, effective communication with diverse clients.

Pay:

$40,000.00 - $95,000.00 per year

Benefits:

Flexible schedule On-the-job training Paid time off Professional development assistance Referral program

Work Location:

In person