Front Desk Receptionist/ Customer Service Rep

Location:

Melville, NY Department:

Administration Reports To:

Director of Administration Position Summary We are seeking a professional, personable, and highly organized Receptionist / Customer Sales Rep to serve as the face and voice of our brand new office and showroom location. This individual will be the first point of contact for customers—both over the phone and in person—and will play a critical role in creating a welcoming and efficient office environment. The ideal candidate has a strong background in reception, customer service, and inside sales support , thrives in a fast-paced setting, and enjoys wearing multiple hats. In addition to managing incoming communications and assisting walk-in customers, this person will help keep the office running smoothly through administrative and operational support.

Key Responsibilities:

Front Desk & Customer Experience Greet and assist all walk-in customers, visitors, and vendors in a professional and friendly manner. Serve as the first point of contact for the company, creating a positive customer experience. Provide general information regarding products, services, and company processes. Direct customers to the appropriate department or team member as needed. Phone & Communication Management Answer and manage a high volume of incoming calls with professionalism and efficiency. Respond to customer inquiries and route calls appropriately. Take accurate messages and ensure timely follow-up. Maintain a courteous, solution-oriented approach to all customer interactions. Sales & Administrative Support Support the sales team with inside sales activities and customer follow-up when appropriate. Assist with preparing quotes, gathering customer information, and scheduling appointments. Maintain customer records and update information within company systems. Coordinate incoming and outgoing mail and deliveries. Office Coordination Manage office supply inventory and place orders as needed. Ensure reception and common areas remain organized, clean, and presentable. Assist with meeting preparation and other administrative projects. Support leadership with general clerical duties and special assignments. Qualifications Required High school diploma or equivalent. Minimum of 2 years of receptionist, front desk, or administrative experience . Strong verbal and written communication skills. Excellent phone etiquette and customer service skills. Proficiency with Microsoft Office (Outlook, Word, and Excel). Strong organizational skills with the ability to multitask and prioritize responsibilities. Preferred Previous experience in an HVAC, construction, distribution, or service-based environment . Inside sales experience or experience supporting a sales team. Experience handling high-volume inbound calls. Familiarity with CRM systems or dispatch/customer management software. The Ideal Candidate The successful candidate is someone who: Enjoys interacting with people and building positive relationships. Presents a polished and professional image. Takes initiative and anticipates office needs before being asked. Is dependable, detail-oriented, and adaptable. Maintains composure and professionalism during busy periods. Understands that exceptional customer service begins with the first phone call and first impression. What We Offer Opportunities for growth within a rapidly expanding HVAC organization. Supportive and team-oriented work environment. The opportunity to be an integral part of building an exceptional customer experience from the ground up. At our company, the receptionist is more than someone who answers the phone—they are the ambassador of our brand and a key contributor to our customers' overall experience.

Pay:

$22.00 per hour

Work Location:

In person