Responsibilities:

Serve as the primary point of contact for assigned customers or territories, responding promptly and ensuring requests are handled within expected timeframes.
Partner with sales team members to stay informed on client needs, order activity, pricing updates, concerns, and overall account status.
Maintain accurate customer records, reports, and account documentation within company databases and related systems.
Review workflows and customer feedback to identify opportunities to improve service, packaging, shipping, billing, or other operational processes.
Document customer communications thoroughly, including questions, concerns, resolutions, and any follow-up actions taken.
Coordinate with production, transportation, and accounting teams to manage returns, credits, replacement orders, and other service-related needs.
Support new business activity by assisting with product inquiries, quote preparation, and customer account setup, including credit application paperwork.
Learn and use company platforms and customer-specific software tools to manage orders, quoting, and service requirements effectively.
Participate in on-call support coverage as needed, including occasional evenings, weekends, and holidays.
Provide additional customer and sales support duties as business needs require.

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