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Customer Service/Dispatcher
Job
RHP Supply
Middletown, NY (In Person)
$39,520 Salary, Full-Time
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Job Description
Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for every client. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer interactions efficiently. Responsibilities Provide outstanding customer support through various channels including phone, email, and chat. Handle cash transactions accurately and responsibly. Maintain a high level of phone etiquette while interacting with customers. Assist customers with inquiries related to products and services. Process sales transactions and provide information on promotions or offers. Perform data entry tasks to update customer records and maintain accurate information. Collaborate with team members to enhance client services and improve overall customer satisfaction. Address and resolve customer complaints in a timely manner. Utilize computerized systems to track customer interactions and feedback. Support multilingual customers by providing assistance in their preferred language when applicable. Experience Previous experience in a customer service role is preferred, particularly in a call center environment. Strong cash handling skills are essential for processing transactions accurately. Familiarity with sales techniques is a plus to help promote products effectively. Excellent phone etiquette and communication skills are required to engage with customers professionally. Experience with data entry and computerized systems is necessary for maintaining accurate records. Bilingual or multilingual abilities are highly desirable to assist diverse clientele effectively. A commitment to providing exceptional client services is crucial for success in this role. Join our team today and contribute to creating memorable experiences for our customers!