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C
Confidential
Front Desk Sales and Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on New York data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$55,948 / year median in New York
+15% projected growth
Job Description
Front Desk Sales and Service Advisor Our company is a state of the art Collision Repair Facility located in Northern Westchester County, New York. Our repair facility focuses on restoring the damaged vehicles to their "pre accident condition" using OEM standards and providing our clients with the highest level of customer service achievable. Do you have a passion for results, organization, and teamwork? We're looking for you!
Expected Results:
As a Front Desk Sales and Service Advisor, you will play a pivotal role in ensuring a smooth and efficient operation, providing excellent service to our valued customers, and contributing to our continued growth.Primary Duties:
- Create a positive initial contact with body shop customers.
- Ensure that all body shop phone calls are handled professionally and expediently.
- Work closely with the shop manager to schedule repairs.
- Perform additional duties as required by the Body Shop Manager.
- Perform all required tasks following company Standard Operating Procedures.
- Send professional estimates, including parts and labor, to customers.
Duties:
- Open repair orders.
- Discuss service issues with customers and create an accurate description of their service problems and requests.
- Determine the method of payment and explain payment requirements to customers before work commences.
- Maintain communication with customers as necessary during the repair process.
- Maintain complete knowledge of OEM and vendor warranties.
- Close repair orders.
- All other duties as assigned.
Qualifications:
- Ability to sell body shop work.
- Ability to work with customers in a variety of situations.
- Good writing and communication skills.
- Sufficient computer skills.
Hiring Requirements:
Must be at least 18 years of age Must have a valid driver's license Ability to effectively communicate with others- verbal and written Strong sales orientation Must be a 'proactive' individual and 'incentive driven' Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment Professional appearance
Compensation:
- $60,000 + Bonus (based on skill and experience)
Job Type:
Full-time Supplemental Pay Types:
- Bonus opportunities Ready to join our team?