Guest Technical Service Rep

We're looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team for a large electronics company in Midtown Manhattan, NY. In this role, you'll provide in-person technical support, product setup, and repair-related services to walk-in guests. You'll serve as a trusted expert who helps customers get the most out of their gear — from computers and cameras to phones and drones. This position would also require you to cross-train and cover cashier/customer service duties as needed as well.

Pay:

$19/hr

Schedule:

Varies, Sundays are mandatory.

Store hours:

Mon-Thurs 10am-7pm, Fri 9am-2pm, Sat-Closed, Sun 11am-7pm.

Key Responsibilities:

Provide walk-in support with no appointments necessary Assist guests with: Installation of memory cards, computer RAM, and software Basic setup of cameras, computers, drones, and other tech Firmware upgrades for cameras and lenses On-site coordination with Secure Data Recovery Services for advanced data recovery Hard drive cloning and data transfer Screen protector application for phones, tablets, and cameras SIM card resizing (cutting to fit device requirements) Transferring contacts between phones Gimbal calibration and setup assistance Maintain a high level of professionalism and customer care Stay updated on the latest consumer tech and product updates Ensure service area is organized, clean, and well-stocked with tools and supplies