Description:

Position Summary The Switchboard Telephone Operator / Emergency Dispatcher provides continuous, professional telephone and emergency communication services for the Northport VA Medical Center. The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures. Key Duties and Responsibilities

Answer all incoming calls within three (3) rings in a courteous, professional manner
Route calls accurately to appropriate departments, clinics, wards, or personnel
Assist with authorized local, long-distance, conference, collect, and international calls
Operate Cisco Webex and Cisco Finesse telephone systems
Maintain call logs and long-distance records
Receive and prioritize emergency calls and alarms
Activate Code Blue, overhead paging, radio, and crisis pager systems
Dispatch Police, Fire, Medical, and Emergency communications
Ensure confidentiality in compliance with

HIPAA and Privacy Act Requirements:

Qualifications - Required

High school diploma or equivalent
Minimum one (1) year experience in switchboard, call center, or emergency communications
Ability to work rotating shifts, weekends, and federal holidays
Strong verbal communication skills
Ability to work calmly under pressure Qualifications - Preferred
Hospital or medical center experience
Government or VA facility experience
Multi-line telephone or paging system experience Training Requirements
Completion of VA orientation and system training
Minimum one (1) full week of on-the-job training per shift before independent duty
Ongoing training per VA directives Security Requirements
Must pass VA background investigation
Must obtain VA-issued identification badge

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Northport VA Medical Center Call Center Operator (11:00pm - 7:00am Shift)