Customer Service Representative#25-09628

Up to $20 per hour

Oriskany, NY

Onsite Job Description Job Title:

Customer Service Representative

Location:

Oriskany, NY

•Must live within 1 hour commute

Training is Onsite (3-5 weeks)

Pay Rate:

$20/hr (W2, Weekly Pay + Benefits)

Assignment Length:

3-6+ months (Extension/Conversion possible, based on performance, Business need)

Start Date:

ASAP Training & Schedule:

Training:

3 weeks (Mon-Thu onsite, Fri virtual) | 8:00 AM

•5:00 PM EST | No time off during training

Nesting:

2 weeks (extended training support

Post-Training:

Remote with occasional onsite visits for meetings/events

Work Hours:

Shifts between 8:00 AM

•11:00 PM EST, Monday-Friday (must be flexible) Role Overview Join the Dental Global Customer Solutions team as a Customer Care Advocate, providing professional, empathetic support to dental customers. You'll respond to calls and emails, research policy details, process transactions, and deliver exceptional service experiences. Key Responsibilities Handle inbound customer inquiries via phone/email

Provide accurate info on products, policies, and claims

Process requests using systems like Salesforce, Word, and Insight

Build trust through strong communication and empathy

Uphold service standards while resolving issues efficiently Requirements High School Diploma or GED

1+ year customer service experience (call center, retail, or hospitality)

Comfortable navigating multiple computer systems and screens

Flexible availability Mon-Fri, 8 AM

•11 PM EST

Must live within 1 hour of Oriskany, NY Preferred Call center experience

Dental/insurance knowledge

Salesforce familiarity

Strong multitasking, listening, and typing skills

#TMCS