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Customer Support specialist
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Majestic Mold and Tool, Inc
Phoenix, NY (In Person)
Full-Time
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Job Description
Customer Support specialist at Majestic Mold and Tool, Inc Customer Support specialist at Majestic Mold and Tool, Inc in Phoenix, New York Posted in 3 days ago.
ResponsibilitiesRespond to customer inquiries in a timely and professional manner.
Resolve customer concerns and complaints effectively.
Provide accurate information about products, services, and company policies.
Document customer interactions and maintain accurate records.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure issues are resolved.
Maintain a high level of customer satisfaction.
RequirementsHigh school diploma or equivalent.
Previous customer service or support experience preferred.
Strong verbal and written communication skills.
Excellent problem-solving and conflict-resolution abilities.
Ability to multitask and manage time effectively.
Proficiency with computers and customer support software.
Reliable attendance and strong work ethic.
Preferred SkillsExperience with CRM systems.
Ability to work in a fast-paced environment.
Strong attention to detail and organizational skills.
Team-oriented mindset with a customer-first attitude. recblid 0cqslzmk6eqis90ktybswsne4c2bl3
Type:
full-timeJob Description:
We are seeking a friendly and professional Customer Support Specialist to provide outstanding service to our customers. The ideal candidate will assist with inquiries, resolve issues, and ensure a positive customer experience through phone, email, and chat support.ResponsibilitiesRespond to customer inquiries in a timely and professional manner.
Resolve customer concerns and complaints effectively.
Provide accurate information about products, services, and company policies.
Document customer interactions and maintain accurate records.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure issues are resolved.
Maintain a high level of customer satisfaction.
RequirementsHigh school diploma or equivalent.
Previous customer service or support experience preferred.
Strong verbal and written communication skills.
Excellent problem-solving and conflict-resolution abilities.
Ability to multitask and manage time effectively.
Proficiency with computers and customer support software.
Reliable attendance and strong work ethic.
Preferred SkillsExperience with CRM systems.
Ability to work in a fast-paced environment.
Strong attention to detail and organizational skills.
Team-oriented mindset with a customer-first attitude. recblid 0cqslzmk6eqis90ktybswsne4c2bl3