Collision Shop Customer Service Representative

Collision Shop Customer Service Representative Bob Johnson Toyota Rochester, NY Job Details $19 - $21 an hour 14 hours ago Benefits Paid holidays Disability insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Computer operation Maintaining an organized workspace Sales transaction processing Phone communication Service scheduling Greeting customers Filing Credit card payment processing Invoice processing Cash register operations Working in the automotive repair industry Compliance documentation Coordinating with insurance clients Organizational skills Productivity software Automotive service record keeping Clean workspace maintenance Collision repair shop experience Claims documentation management Documentation Handling Communication skills Entry level Office phone management Office record organization Full Job Description About Us At Bob Johnson Toyota Collision Shop, we're proud to be part of the Bob Johnson Auto Group — one of the fastest-growing and most customer-focused automotive groups in New York State. Our team is committed to delivering top-quality repairs, exceptional service, and a seamless customer experience every time. Position Overview We are seeking an energetic, reliable, and detail-oriented Customer Service Representative (CSR) to join our Collision Shop team. The ideal candidate will be highly organized, able to multitask in a fast-paced environment, and comfortable handling payments, scheduling repairs, and communicating effectively with customers, technicians, and insurance partners. Responsibilities Greet customers in person and by phone, providing exceptional service and professionalism. Answer and manage incoming calls, schedule appointments and update repair statuses. Handle customer payments, invoices, and insurance documentation accurately. Maintain repair order files and ensure all documentation is complete and compliant. Communicate with insurance companies and adjusters regarding claims and repair estimates. Coordinate with technicians and estimators to ensure timely workflow and repair updates. Maintain a clean, organized, and professional front-desk environment. Support other administrative and service functions as needed. Benefits Competitive hourly wage and performance incentives. Health, dental, and vision insurance. Life, Short Term & Long Term Disability, and Accident insurance. Paid time off and holidays. 401(k) with company match. Opportunities for advancement within the Bob Johnson Auto Group. Qualifications Previous experience in customer service or automotive service/collision preferred. Strong multitasking and organizational skills with attention to detail. Excellent communication and problem-solving abilities. Proficient in basic computer skills (Microsoft Office experience a plus). Comfortable handling cash and credit card transactions. Professional appearance and positive attitude