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Customer Service Representative
Job
TV Strategies
Rochester, NY (In Person)
$59,800 Salary, Full-Time
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Job Description
TV Strategies is expanding our Rochester team and hiring a full-time Customer Service Representative (CSR) to support our growing team. We are looking for individuals who enjoy working with customers, providing helpful service, and building strong customer relationships while supporting daily account activity. As a Customer Service Representative, you will interact directly with customers to answer questions, provide service information, and assist with account-related needs. The CSR role focuses on customer communication, account support, and customer satisfaction, making it a great opportunity for individuals interested in building experience in customer service and client support. This Customer Service Representative position offers the opportunity to develop professional communication skills while working in a team-focused environment that values growth and strong customer service. Customer Service Representative Responsibilities Assist customers with account questions, service updates, and general support Provide clear information about Frontier internet services and service options Deliver professional customer service during all customer interactions Help customers with account setup, service changes, and service requests Maintain accurate records of customer interactions and account activity Work with team members to ensure strong customer satisfaction and service quality Customer Service Representative Qualifications Strong customer service and communication skills Friendly and confident when interacting with customers Interest in customer support, account assistance, or client service roles Ability to remain professional while resolving customer questions Dependable, motivated, and team-oriented mindset Experience in customer service, retail, hospitality, or client support is helpful but not required