Customer Service Representative (CSR) Overview We're looking for a dependable, upbeat Customer Service Representative who genuinely enjoys helping people and being part of a team that has each other's backs. In this role, you're not just answering phones—you're setting the tone for every customer interaction and keeping the front end of our business running smoothly. If you take pride in staying organized, communicating clearly, and turning everyday interactions into positive experiences, you'll fit right in here. We move fast, support each other, and value people who step up, stay accountable, and bring a good attitude to the table. What You'll Do Welcome customers in person and on the phone with a professional, friendly approach that reflects who we are as a company Manage a multi-line phone system, route calls efficiently, and ensure nothing slips through the cracks Keep things organized—data entry, filing, and maintaining accurate records using tools like Microsoft Office and Google Workspace Support the day-to-day flow of the office: scheduling appointments, managing calendars, and handling communication Respond to customer questions and concerns with patience, clarity, and a solution-focused mindset Work closely with the team to keep operations running smoothly and continuously improve how we serve customers What We're Looking For Experience in customer service, administrative support, or office environments (home service industry experience is a plus) Comfortable with computers—Microsoft Office, Google Workspace, and general data entry Strong communication skills and solid phone presence Someone who stays organized, handles pressure well, and knows how to prioritize without getting overwhelmed Trustworthy and detail-oriented, especially when handling sensitive or important information A team player who shows up, contributes, and takes ownership of their role Why Join Us We're building a team that takes pride in what they do and actually enjoys working together. You won't get lost in the shuffle here—your work matters, your effort is noticed, and your growth is supported. This is a paid position with real opportunity to build skills, take on more responsibility, and grow within a company that values reliability, effort, and a positive attitude.

Pay:

$18.00 - $20.00 per hour

Benefits:

Employee assistance program Employee discount Professional development assistance

Education:

High school or equivalent (Required) Ability to

Commute:

Schenectady, NY 12303 (Required)

Work Location:

In person