Service Advisor

• This position includes a commission-based pay component.

Essential Job Duties:

The essential job duties referenced above are important for the job to be accomplished. Other job duties may be required. Initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintain automotive records by recording problems and corrective actions planned. Update job knowledge by participating in educational opportunities; reading manufacturers' publications. Participate and keep up to date with on the job training and continuing education required by Manufacturers, Vendors and other outside sources as requested by Management.

Additional Skills:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management Desired Qualifications:

High school diploma/GED required Bachelor's degree or 5+ years service advising experience Extensive knowledge of automotive industry and parts Excellent communication and organizational skills Ability to communicate well with mechanics, customers and management Willingness to participate in in-house and outside training

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Working with and near moving/running mechanical parts Noise level in the work environment

• moderate to above average Lifting
• low to moderate Bending, reaching, pushing, pulling
• moderate' '

Work Remotely No Job Type:

Full-time Pay:

$41,000.00

• $50,000.

00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person Service Advisor 3.2 3.2 out of 5 stars Schenectady, NY $41,000

• $50,000 a year
• Full-time Matthews Auto Group 25 reviews $41,000
• $50,000 a year
• Full-time
• This position includes a commission-based pay component.

Essential Job Duties:

The essential job duties referenced above are important for the job to be accomplished. Other job duties may be required. Initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintain automotive records by recording problems and corrective actions planned. Update job knowledge by participating in educational opportunities; reading manufacturers' publications. Participate and keep up to date with on the job training and continuing education required by Manufacturers, Vendors and other outside sources as requested by Management.

Additional Skills:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management Desired Qualifications:

High school diploma/GED required Bachelor's degree or 5+ years service advising experience Extensive knowledge of automotive industry and parts Excellent communication and organizational skills Ability to communicate well with mechanics, customers and management Willingness to participate in in-house and outside training

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Working with and near moving/running mechanical parts Noise level in the work environment

• moderate to above average Lifting
• low to moderate Bending, reaching, pushing, pulling
• moderate' '

Work Remotely No Job Type:

Full-time Pay:

$41,000.00

• $50,000.

00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person