Customer Care Associate

Customer Care Associate at Electric Picks Jewelry Customer Care Associate at Electric Picks Jewelry in Sparkill, New York Posted in 11 days ago.

Type:

full-time

Job Description:

We are seeking a Customer Relations Associate. This is a full-time position at our Irvington, NY office. You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers. We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer. We want to always go above and beyond in assisting our customers.

Position Overview:

Full-Time Position:

Mon-Fri 9AM-5:30PM On-site in our Irvington, NY office

Key Responsibilities:

Correspond with customers via Gorgias and ensure tickets are answered on-time and with excellent customer service. Have a working knowledge of current Electric Picks products and procedures Process returns and exchanges via Loop as needed Process customer repairs as needed Support over business with goal tracking and reporting

Our Ideal Candidate:

You're someone who is jewelry obsessed! 2 years of customer service experience Shopify, Gorgias, & Loop experience a plus Excellent communication skills Organized Reliable Ability to work independently Careful attention to detail Desire to work in a startup environment Ability to be both a self-starter and a team player, multitask and thrive in a fast environment Positive and Energized