Customer Service Representative

Description We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York through a Contract assignment. In this role, you will serve as a key point of contact for customers, helping ensure orders are handled accurately and questions are addressed with professionalism and urgency. This position is ideal for someone with at least 1 year of experience in customer service who is comfortable managing order activity, coordinating with internal departments, and maintaining a high standard of communication.

Responsibilities:

• Respond to customer questions about product details, order progress, and related service needs with accuracy and professionalism.
• Enter new orders and update existing requests while following established service and documentation procedures.
• Work closely with teams across the business to coordinate solutions and ensure customer issues are resolved efficiently.
• Escalate customer concerns to the appropriate internal contacts and provide clear follow-up to support timely resolution.
• Conduct export compliance checks in accordance with company guidelines before processing applicable transactions.
• Examine purchase orders, customer agreements, and terms to confirm details are complete and aligned with requirements.
• Manage inbound and outbound customer communication to support order-related updates and service inquiries. Requirements
• At least 1 year of experience in a customer service or order support role.
• Background in order entry and handling customer requests in a fast-paced environment.
• Ability to manage inbound calls and place outbound calls as needed to support customers.
• Strong written and verbal communication skills with a detail-oriented, customer-focused approach.
• Comfortable reviewing documentation carefully to ensure accuracy and compliance.
• Ability to collaborate effectively with internal teams to address customer needs.
• Experience using standard business systems and processes to track orders and maintain records.

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