Customer Service Representative

Customer Service Representative Culligan by WaterCo - 3.7 Troy, NY Job Details $20 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication High school diploma or GED Full Job Description Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiencey? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Pay:

$ 20.00/hour Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) retirement plan Exclusive Culligan Product Discounts Paid Time Off (PTO)

What You'll Do:

Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments Provide in-person customer support and assist with service-related questions Optimize service schedules and assign routes to ensure efficiency for field technicians Set up an maintain customer accounts Track service completion and collaborate with field teams to resolve scheduling conflicts Process invoices, work orders, and discounts to ensure accuracy and compliance Support field teams with real-time coordination and communication Monitor daily call volumes and propose process improvements What We're Looking for: 1+ years of customer service experience, route coordination or operations (preferred) High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred) Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems Strong communication and organizational skills Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to 847-416-8623 Culligan by WaterCo is an Equal Opportunity Employer. #GEN Education Required High School or better

Behaviors Required Enthusiastic:

Shows intense and eager enjoyment and interest

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Preferred Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.