Responsibilities:

Receive and manage incoming equipment repair requests for company-owned, customer-owned, and third-party equipment.
Respond to inbound customer calls and messages, gather service details, and document requests with accuracy.
Coordinate with vendors, technicians, and internal partners to arrange repairs and keep service activity on schedule.
Enter service orders and update records to ensure repair status, timelines, and next steps are clearly tracked.
Communicate progress updates to customers and help resolve questions related to equipment service needs.
Prioritize open requests to help reduce equipment downtime and limit disruption to customer operations.
Make outbound calls as needed to confirm appointments, obtain missing information, and follow up on active service cases.
Support scheduling activities by aligning repair needs with available resources and service timelines. Requirements
Experience in customer service, call center support, or a similar client-facing environment.
Ability to handle inbound and outbound calls professionally while managing multiple requests.
Working knowledge of order entry, service documentation, and record maintenance.
Strong organizational skills with the ability to coordinate scheduling and track service activity.
Clear verbal and written communication skills for working with customers, vendors, and internal teams.
Attention to detail and ability to maintain accuracy in a fast-paced service setting.
Comfortable prioritizing tasks and following through on open issues until resolution.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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