Job Summary:

Waterville Veterinary Clinic is a growing veterinary practice located in Waterville, New York. Our Client Care Representative position is an excellent opportunity to utilize your customer service skills in a fast-paced, energetic setting. FT and PT opportunities. Weekend availability is required.

Responsibilities:

• Serve as the primary point of contact for client care.
• Greet and support clients through scheduling appointments, answering phone calls, and educating clients on the various services that we provide.
• Collaborate with cross-functional teams to ensure customer satisfaction and resolution of issues.
• Manage multiple phone lines and internet platforms to provide excellent client communication.
• Manage customer accounts, including account setup and maintenance.
• Utilize a veterinary software program to track customer interactions and maintain accurate records.
• Conduct regular check-ins with customers to ensure ongoing satisfaction and identify opportunities for improving their experience.

Experience:

• Previous experience in a customer support or similar role is preferred.
• Strong analytical skills to understand customer needs and provide appropriate solutions.
• Excellent communication skills, both verbal and written, to effectively communicate with clients and internal teams.
• Ability to manage multiple tasks simultaneously and prioritize workload effectivelys

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by their Team Lead.

Full Time Benefits include:

Health, Vision, Dental Insurance 401K Sick Time Vacation Uniform allowance EAP Pet Care discount

Job Types:

Full-time, Part-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Waterville, NY 13480 (Required)

Work Location:

In person