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Nissan/Infiniti of White Plains
Service Advisor
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Based on New York data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$55,948 / year median in New York
+15% projected growth
Job Description
Service Advisor Nissan/Infiniti of White Plains - 3.0 White Plains, NY Job Details Full-time $65,000 - $105,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Referral program Qualifications Service writing Customer communication Payment processing Greeting customers Dispatching Purchasing Full Job Description The Service Advisor is responsible for building strong customer relationship and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the repair shop to leave an impressionable experience with the customer. We offer on-going sales training with a great benefit package. Duties includes & not limited to: Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Estimating the cost and time needed to do the repair, taking into account the customer's schedule. Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems. Determine skill level of work order and dispatch to the appropriate technician. Handle payment transactions and maintain a positive image for the service center. Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials. Continuously learn new business techniques in our formal training sessions in order to stay abreast with rapidly changing market trends.
Benefits:
- Medical / Dental
- 401K
Paid Vacation Requirements:
- Must have Superior Customer Service Skills, Outstanding Communication.
- Professional Appearance and Work Ethics.
- Great Attitude with a High Energy Personality.
- Automotive repair experience preferred.
- Reynolds experience a plus
- Nissan or Infiniti experience a plus