Member Services Representative

Job Overview:

We are seeking a highly motivated and customer-oriented Member Services Representative to join our team. As a Member Services Representative, you will be responsible for providing exceptional service to our members, processing various financial transactions, and promoting our products and services.

Key Responsibilities:

Customer Service:

Provide exceptional customer service to all members in person, by phone and through digital platforms in a friendly and professional manner. Resolve members inquiries, complaints, and issues efficiently, ensuring all their needs are met and their questions are answered.

Open & Close Accounts:

Guide members in opening new checking, savings, CD, IRA, and credit card accounts. Cross-sell members and educate them on the various products and services available.

Account Servicing:

Process address changes, order checks, debit and or credit cards. Assist members with setting up, navigating, and troubleshooting online banking, bill pay and mobile apps.

Financial Transactions:

Process various financial transactions, including deposits, withdrawals, loan and credit card payments, and wire transfers. Assist members with account and balance inquiries and account maintenance.

ACH:

Responsible for ACH processing and posting,while working exception report and processing returns.

Balance Drawers:

Ensure cash drawers balance at the end of the day and resolve any discrepancies in a timely manner.

Compliance & Security:

Maintain compliance with all credit union. policies, procedures, and regulatory requirements including

NCUA, BSA, AML, FINCEN, OFAC.

Exercise good risk management practices and fraud prevention. Examine checks for proper endorsements.

Other Duties:

Assist in other departments as needed and perform other duties as requested and assigned.

Qualifications and Experience:

Education:

A high school diploma or equivalent is required.

Experience:

Previous customer service experience in a credit union or bank preferred.

Skills:

Strong communication and interpersonal skills with a commitment to member satisfaction. Ability to utilize company software with skill and proficiency.

Salary Range:

$20.00 - $26.00 per hour, commensurate with experience and qualifications

Equal Employment Opportunity:

Eastern Operating Engineers Credit Union is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Pay:

$20.00 - $26.00 per hour

Work Location:

In person