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PO
Peake Offroad Equipment
Parts and Service Advisor
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on New York data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$55,948 / year median in New York
+15% projected growth
Job Description
Duties:
- Assist customers in identifying and purchasing the correct parts for their vehicles
- Provide exceptional customer service by answering questions and providing recommendations
- Maintain accurate inventory records and ensure parts are properly stocked
- Process customer orders and handle cash transactions
- Collaborate with technicians to ensure timely delivery of parts for repairs
- Perform basic maintenance tasks such as oil changes, tire services, brake repairs, and alignments
- Familiarize yourself with diesel engine repair, auto body repair, suspension systems, air brakes, shocks, and struts
Qualifications:
- Previous experience in a parts advisor or automotive industry role preferred
- Strong knowledge of automotive parts and their functions
- Excellent customer service skills with the ability to communicate effectively
- Detail-oriented with strong organizational skills
- Ability to handle cash transactions accurately
- Familiarity with computer systems and inventory management software
- Physical ability to lift heavy parts and stand for extended periods of time
Note:
This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.Job Type:
Full-time Pay:
$18.00- $25.