Customer Service Representative

Customer Service Representative Hickory Harvest Foods - 2.8 Akron, OH Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Computer operation EDI Phone communication Inventory management Computer literacy Basic math English GMP Mid-level Client invoicing Bachelor's degree Productivity software Order entry Leadership 2 years Manufacturing company experience Communication skills Client interaction via phone calls Full Job Description Be the voice behind a brand people love. At Hickory Harvest Foods, our customer service team turns everyday interactions into great experiences. If you enjoy helping people, solving problems, and working with a team that values quality and a little fun, we'd love to have you join us.

Company Profile:

Hickory Harvest Foods, located in Akron, OH, is a 3rd generation family-owned business. Hickory Harvest Foods is a leading provider of products to retailers in the multi-billion dollar and growing healthy snacks sector.

SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Order Processing Order entry EDI order processing Order printing Customer communication as necessary via phone or email Customer knowledge Communication with sales personnel as necessary Warehouse communication Invoicing Attend daily customer service meetings, as needed Answer phones, as needed Creation of tools to help sales personnel Other duties assigned including but not limited to inventory control activities. Basic knowledge of Microsoft Office

QUALIFICATIONS

Education:

Bachelor's Degree or related training/experience

Experience:

2+ years in customer service role, preferable in food manufacturing

Skills:

Basic arithmetic Strong attention to detail Ability to multi-task in a fast-paced environment A strong work ethic and proven leadership skills. A self-motivated individual that can direct others. Excellent communication skills Knowledge and understanding of Good Manufacturing Practices Basic computer knowledge

RELATIONSHIPS

Reports to the Office Manager Works closely with Production, Quality, and Warehouse

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach, stretch, stoop, bend, and use hands and fingers. This position requires the employee to be able to read, write, and communicate orally in English. In addition, the employee must be able to hear and have color vision. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person