Job Title:

Customer Service Representative Location:

On-site in

Akron, OH Schedule:

Monday-Friday Salary:

$37,000 - $42,000 depending on experience

Why This Opportunity Stands Out:

Be part of a company that values service excellence, collaboration, and shared success Work in an environment where your ideas, feedback, and contributions are genuinely appreciated Enjoy a positive, team-oriented culture that promotes work-life balance and employee support Key Responsibilities of a

Customer Service Representative:

Serve as a trusted point of contact for customers by providing outstanding support via phone, email, and chat Coordinate and schedule service appointments, ensuring efficient technician routing and maximum customer satisfaction Communicate with technicians regarding schedules, updates, delays, and service priorities throughout the day Assist customers with product and service inquiries, appointment requests, billing questions, and account support Resolve customer concerns with professionalism, empathy, and a solutions-focused approach Qualifications of a

Customer Service Representative:

Previous customer service, call center, dispatching, or scheduling experience preferred Excellent communication, problem-solving, and multi-tasking abilities in a fast-paced environment Highly organized with strong attention to detail and the ability to manage changing priorities Proficiency with computer systems, scheduling software, and Microsoft Office applications High school diploma or equivalent required; additional education is a plus EB-1422800845