Customer Service Representative (Operation/Commercial Support)

Customer Service Representative (Operation/Commercial Support) Winkle Industries Alliance, OH Job Details $16 - $18 an hour 2 days ago Benefits Health insurance Paid time off Retirement plan Qualifications Computer operation Task prioritization Productivity software

Technical Proficiency Full Job Description About Us:

Winkle Industries is the premier provider of material handling solutions. From scrap recycling to railway and everything in between. Our mission is to develop the right product through the combined expertise of those who build and those who use it. Together, we create solutions to support industries that are built to last. At Winkle, we stand for something more than just the status quo. We believe in being different, in challenging the norms and fighting for what we believe is right. We are not just a group of manufacturers, a place to work or a range of products. We are your partners. We are the solution. We believe there is nothing greater than the success of those around us. At Winkle Industries, we provide safe and reliable engineered material handling solutions. We are a true "single source" supplier with a focus on delivering the highest levels of quality, performance, and value. Our engineered products have become core assets worldwide, forming vital links in our customers' mission-critical material handling processes. Whether standard or custom designs, we keep operations up and running efficiently with: Crane Components "Above-the-Hook" Lifting Devices "Below-the-Hook" Transfer Equipment "On-the-Ground" Power Supply Sources Electrical Control Systems Our greatest resource is our people who are dedicated to establishing and maintaining long-term partnerships, while ensuring customer satisfaction. We combine years of knowledge and experience to aid in cost savings initiatives, continuous improvement plans and achieving the best possible return-on investment. From the concept phase of a project to the decommissioning of equipment, we are committed to helping our customers reduce liability, minimize downtime, and maximize productivity.

Job Description :

The Customer Service Representative (Operational/Commercial Support) will play a crucial role in supporting our customer service team and ensuring a seamless experience for our clients. This role involves handling administrative tasks, assisting with customer inquiries, and coordinating communication between departments. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a keen attention to detail.

Responsibilities:

Assist customers with inquiries, complaints, and service requests via phone, email, and chat, providing timely and effective solutions. Perform a variety of administrative tasks including data entry, document management, and maintaining customer records. Serve as a point of contact between customers and various departments to ensure accurate information flow and resolution of issues. Manage and process customer orders, returns, and exchanges, ensuring accuracy and timely completion. Generate and maintain reports on customer interactions, service issues, and feedback to support continuous improvement. Coordinate and schedule appointments, meetings, and follow-ups as needed to ensure smooth customer interactions. Update and maintain customer databases, ensuring information is current and accurate. Identify and escalate complex issues to appropriate team members or management for resolution. Proactively engage with customers to gather feedback, address concerns, and enhance their overall experience. Essential Job Duties Prepare and assemble job information books , including printing, organizing, and compiling blueprints, bills of materials, and supporting documentation for production. Ensure all documentation is accurate and up to date , verifying correct revisions of drawings and job-related materials prior to release. Coordinate with internal departments (engineering, production, purchasing, and customer service) to gather missing information and resolve documentation discrepancies. Serve as a point of contact for customer inquiries , providing timely updates on order status, documentation, and service-related questions. Perform data entry and maintain records in company systems, ensuring job, order, and customer information is complete and accurate. Manage high-volume printing, scanning, and document handling , including organizing and distributing job packets to appropriate teams. Track and follow up on open tasks and job requirements , ensuring deadlines are met and all required documentation is completed. Process and support customer orders , including entering orders, updating changes, and coordinating with internal teams for execution. Maintain organized filing systems (digital and physical) for easy retrieval of job documents, drawings, and customer records. Communicate proactively with customers and internal teams to provide updates, clarify requirements, and ensure smooth workflow. Identify and escalate issues related to documentation, orders, or customer concerns to appropriate team members. Support continuous improvement efforts by identifying inefficiencies in documentation and workflow processes. Always adhere to safety procedures and guidelines, including the use of personal protective equipment (PPE) and proper handling of hazardous materials.

Requirements:

1-3 years of experience in customer service, administrative support, or a related field. Strong communication and interpersonal skills, excellent organizational abilities, and proficiency in office software (e.g., Microsoft Office Suite, CRM systems). Ability to read blueprints (preferred) Strong attention to detail and organizational abilities. Detail-oriented, multitasking ability, and a proactive approach to problem-solving. Strong customer-focused attitude and ability to handle sensitive information confidentially. Ability to prioritize tasks in a fast-paced environment. Willingness to adapt to changing priorities, cross train and collaborate with multiple teams. Familiarity with office equipment such as fax machines, printers, and copiers. Physical requirements Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, data entry, and handling documents. Ability to stand, walk, and move between office and production areas as needed. Occasional lifting and carrying of documents, paper, and job books (typically up to 20-25 lbs). Frequent bending, reaching, and organizing materials (e.g., retrieving documents, loading printers, filing). Visual ability to read and review detailed documents, including blueprints and technical drawings. Ability to work in a manufacturing or shop environment periodically, including exposure to moderate noise levels. Must be able to follow all safety guidelines and wear required personal protective equipment (PPE) when entering production areas.

Benefits:

Competitive salary commensurate with experience. Pay range $16.00 - $18.00 per hour. Comprehensive benefits package including health insurance, retirement plans, and paid time off. A supportive and collaborative work environment where your contributions are valued. Join us in making a difference and shaping the future of Winkle Industries! Winkle Industries is an equal opportunity employer and welcomes applications from individuals of all backgrounds. This job description is intended to convey information essential to understanding the scope of the role. Responsibilities and qualifications may vary based on specific organizational needs and industry requirements.