Customer Service Representative

The purpose of the customer service function is to serve as the internal face to the customer in providing value added services that grow our business. Primarily by telephone, this position assists in responding to Avient's Customer Service requests, concerns, suggestions and complaints. The Customer Service Associate must take responsibility to continually develop and use sound judgment in decision making and problem solving. As a representative of Avient Corporation, the individual in this position is required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Work is done under general supervision and guidance.

Responsibilities:

Assist Customer Account Representatives with a variety of tasks. Develop and expand customer duties and responsibilities. Establish and maintain positive working relationships with your team, supervisor and customers. Work with customer orders from order entry to delivery and invoicing. Communicate effectively over the phone and electronically. Use a variety of systems to enter and complete transactions. Develop an understanding of our products and services, those of customers and those of our competitors. Meet time management expectations. Key inside contact for specific customer/seller base. Process incoming orders, confirm pricing and availability of product. Advise customers of order status. Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc. Timely and accurate administration of sales orders, customer complaints, material returns and credits. Answer price and availability questions. Respond to customer literature requests for MSDS, Certifications, etc. Follow all applicable ISO procedures. Use system reports and inquiries to drive activities that ensure superior customer service. Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc. Process new customer/update requests. Provide market or account intelligence gained through customer contact. Participate in customer calls and visits with sellers. Proactive communication with product supply reps and shipping department of any order changes customer initiates. Work with seller and PSRs to reduce aged inventory. High School Diploma or equivalent required At least 1 year in a customer service environment required Export experience highly preferred Essential Duties & Responsibilities Provides customer focused service to assigned accounts. Responds to and manage customer orders from order entry to delivery and invoicing. Understands and communicate the value of our products and services. Understands customers' products, services, business operations and needs. Communicates effectively over the phone and electronically. Uses a variety of systems to enter and complete transactions. Accomplishes work within set timeframes. Key inside contact for specific customer/seller base. Process incoming orders, confirm pricing and availability of product. Advise customers of order status. Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc. Timely and accurate administration of sales orders, customer complaints, material returns and credits. Answer price and availability questions. Respond to customer literature requests for MSDS, Certifications, etc. Follow all applicable ISO procedures. Use system reports and inquiries to drive activities that ensure superior customer service. Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc. Process new customer/update requests. Provide market or account intelligence gained through customer contact. Participate in customer calls and visits with sellers. Proactive communication with product supply reps and shipping department of any order changes customer initiates. Work with seller and PSRs to reduce aged inventory.