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Customer Service Representative
Job
Robert Half
Avon, OH (In Person)
Full-Time
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Job Description
Description We are looking for a customer-focused Customer Service Representative to support daily service and order activities for a gas industry operation in Avon, Ohio. This Long-term Contract position is fully onsite Monday through Friday and offers the opportunity to join a collaborative team that values adaptability, responsiveness, and strong communication. The ideal candidate can manage multiple customer accounts at once, handle changing priorities with confidence, and deliver accurate support across calls, email, and order-related tasks.
Responsibilities:
- Respond to inbound customer inquiries by phone and email, providing timely updates and attentive support.
- Enter and process customer orders with close attention to detail to ensure accuracy and timely fulfillment.
- Manage several accounts simultaneously, shifting priorities as business needs change throughout the day.
- Place outbound calls when follow-up is needed to confirm order details, resolve service questions, or provide status information.
- Use Excel to review data, filter reports, and support order or account-related tracking activities.
- Coordinate with internal team members to address customer concerns and help maintain smooth day-to-day operations.
- Monitor account activity and identify issues early, using sound judgment and problem-solving skills to reach practical solutions.
- Maintain organized communication records in Outlook and related systems to support consistent customer service.
- Contribute to a positive onsite team environment by collaborating effectively with colleagues and adapting to varied work styles. Requirements
- Previous experience in customer service, call center support, or a similar client-facing role.
- Ability to handle inbound and outbound communication in a detail-oriented and service-oriented manner.
- Experience with order entry and managing detailed information accurately in a fast-paced setting.
- Working knowledge of Microsoft Excel, including filtering data, downloading reports, and using formulas such as VLOOKUP or XLOOKUP.
- Proficiency with Microsoft Outlook and general office computer applications.
- Strong multitasking skills with the ability to move between accounts and priorities efficiently.
- Clear verbal and written communication skills with a solution-focused approach to customer interactions.
- Experience with NetSuite is helpful, though not required.