Client Services Representative

Salary Range $19.61 - $24.51•

Job Description:

Client Services Representative

WHO WE ARE

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets.

YOU WILL BE

The Client Services Representative serves as the living expression of our brand's hospitality philosophy, ensuring a seamless and elevated guest experience. This role serves as the primary point of contact for clients, delivering elevated, personalized service that reflects discretion, warmth and excellence. The Client Services Representative anticipates client needs, resolves inquiries with grace and efficiency and ensures every interaction feels curated and seamless. This individual is both service driven and detail-obsessed, balancing operational precision with an intuitive understanding of luxury client expectations.

WHAT YOU WILL DO

Champion a culture of elevated hospitality rooted in discretion, personalization and warmth. Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment Ensure every client interaction reflects the highest standard of luxury retail and white glove service. Partner with the Docent Teams to align hospitality tone and floor coverage. Collaborate with Store Leadership on service concerns and work to resolve Support event execution and high profile visits with precision and discretion as needed.

Key Responsibilities:

Deliver an exceptional, white glove client experience in person, by phone and digitally. Greet and welcome clients with warmth, poise and professionalism. Anticipate client needs and proactively offer thoughtful solutions. Manage client inquiries, concerns and special requests with urgency and discretion Manage front of house responsibilities, including, phone lines and client check in's for pick up's. Ensure client-facing spaces remain immaculate and presentation ready. Process service -related transactions accurately and efficiently. Maintain strict confidentiality of all client information. PEmbody brand standards in appearance, communication and behavior. Demonstrate deep knowledge of products, services and in-store experiences. Act as an ambassador of the brand's values and luxury positioning.

WHAT YOU WILL BRING

Elevated hospitality mindset Service Recovery Expertise. Emotional Intelligence Previous experience in luxury hospitality or luxury retails, hospitality or high touch service environment. Strong organizational and time-management skills, Excellent communication and interpersonal skills to guide, support, and motivate team members. Proven ability to adhere to policies and maintain operational standards in a professional and consistent manner. Detail-oriented with strong problem-solving skills to ensure accuracy in order processing and curbside operations. Ability to partner effectively with management and cross-functional teams to address issues and support overall store operations Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors. Saks is a world-renowned luxury ecommerce destination. The company's unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.