Call Center Agent

Description:

About Park Core Group Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance. Position Summary We are searching for a professional and customer-focused Inbound Call Center Representative to assist customers with parking service inquiries and support operational coordination in Cincinnati. Key Responsibilities Answer inbound calls from customers regarding parking services and locations. Provide clear information about parking procedures, access, and assistance. Document customer inquiries and service requests. Route calls or issues to appropriate supervisors or teams. Maintain accurate records of calls and service interactions. Deliver professional and courteous customer service at all times.

Requirements:

Qualifications High school diploma or GED required. Strong communication and phone etiquette skills. Basic computer and data entry abilities. Ability to handle multiple calls in a professional manner. Benefits Competitive hourly pay. Paid training. Flexible scheduling options. Opportunities for advancement within operations. Employee recognition programs. Health insurance, 401(k), and paid time off may be available based on employment status and company policy.