Good customer service starts with someone who is willing to listen, understand the problem and help find the right answer. We're hiring a Customer Support Associate in Cincinnati, OH, to assist customers with everyday enquiries and provide reliable support across a range of services. This is a full-time opportunity for someone who communicates well, enjoys working with people and wants to develop their experience in a professional team. Your Day-to-Day You'll help customers get the information and assistance they need while keeping records accurate and up to date.

Responsibilities include:

Responding to customer questions by phone, email or other support channels used by the team. Providing clear information about services, processes and general enquiries. Helping resolve routine issues and identifying when additional support is needed. Updating customer records and documenting interactions accurately. Following up on outstanding requests to ensure they are dealt with appropriately. Working with colleagues across different departments to help deliver a consistent service. What Will Help You Succeed We're looking for someone with a helpful attitude, clear communication skills and a practical approach to problem-solving. You'll need to be organised, comfortable using a computer and able to remain professional when dealing with different customer needs. Previous experience in customer service, retail, hospitality or administrative support is beneficial, but it's not essential. Training will be provided, making this a suitable opportunity for someone looking to build their customer support experience.

Position Details Location:

Cincinnati, OH Employment:

Full-time, in-person

Schedule:

Weekday shifts, based on business requirements

Training:

Provided Interested in Applying? If you're looking for a Customer Support Associate or Customer Service Representative position in Cincinnati, submit your resume for consideration. Suitable candidates will be contacted directly regarding the next steps.

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person