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Customer Support Assistant
Job
Alphabe Insight Inc
Cleveland, OH (In Person)
$35,500 Salary, Full-Time
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Job Description
Company DescriptionAt Dinamic AS Group, we are committed to helping businesses achieve sustainable growth through innovative solutions, strong client relationships, and a results-driven approach. Our team values professionalism, collaboration, and continuous development, creating an environment where motivated individuals can build rewarding careers while making a meaningful impact. Job DescriptionDynamic AS Group is seeking a Customer Support Assistant to join our team in Cleveland, OH. In this role, you will serve as a key point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a high level of customer satisfaction. This position is ideal for individuals with strong communication skills, attention to detail, and a commitment to providing outstanding service.
ResponsibilitiesRespond to customer inquiries in a professional and timely mannerProvide accurate information regarding products, services, and company policiesAssist customers with issue resolution and follow-up communicationMaintain and update customer records and documentationCoordinate with internal departments to ensure customer needs are metMonitor customer requests and ensure efficient handling of support casesIdentify opportunities to improve customer experience and service processesPerform administrative tasks related to customer support operationsQualificationsExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesProfessional and customer-focused attitudeAbility to work effectively in a team-oriented environmentAttention to detail and problem-solving skillsProficiency with computer systems and office softwareAbility to manage priorities in a fast-paced settingEagerness to learn and develop new skillsAdditional InformationCompetitive salary ranging from $33,000 to $38,000 per yearOpportunities for professional growth and career advancementComprehensive training and ongoing development programsSupportive and collaborative work environmentValuable hands-on experience in customer relations and business operationsStable full-time position with long-term growth potentialSkill development in communication, organization, problem-solving, and customer servicePositive company culture that values employee contributions
ResponsibilitiesRespond to customer inquiries in a professional and timely mannerProvide accurate information regarding products, services, and company policiesAssist customers with issue resolution and follow-up communicationMaintain and update customer records and documentationCoordinate with internal departments to ensure customer needs are metMonitor customer requests and ensure efficient handling of support casesIdentify opportunities to improve customer experience and service processesPerform administrative tasks related to customer support operationsQualificationsExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesProfessional and customer-focused attitudeAbility to work effectively in a team-oriented environmentAttention to detail and problem-solving skillsProficiency with computer systems and office softwareAbility to manage priorities in a fast-paced settingEagerness to learn and develop new skillsAdditional InformationCompetitive salary ranging from $33,000 to $38,000 per yearOpportunities for professional growth and career advancementComprehensive training and ongoing development programsSupportive and collaborative work environmentValuable hands-on experience in customer relations and business operationsStable full-time position with long-term growth potentialSkill development in communication, organization, problem-solving, and customer servicePositive company culture that values employee contributions