Customer Service Representative Mansfield Oil Company vision insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k) United States, Ohio, Dayton Oct 29, 2026 Mansfield Service Partners is looking for a Customer Service Representative for our Dayton, OH location.

ESSENTIAL DUTIES & RESPONSIBILITIES

CUSTOMER SUPPORT

• Assist and support customers and outside sales team with requests to include but not limited to:
  Answering phones, customer account look-up, place fuel orders (or route to appropriate Dept)
  Provide Fuel Order status updates and ETAs
  Customer Support to include sending copies of POD's, invoices, or other needs as requested
  Daily Reports to include usage reports or KPI documents
  Assist sales team with documentation for customer set-ups, quotes, and proposals
  SMARTank•monitor portal to check fuel levels as needed to maximize orders
  Initiate equipment service requests
  ORDERS
  Receive, Enter, Process, Dispatch (if applicable) order requests for Fuel Dept
  Maintain scheduled orders and update master list accordingly
  Update with correct pricing, product, gallons, PO and ship to locations
  Review and check for accuracy to avoid billing or payment delays
  VENDORS
  Source new vendors nationally as needed and negotiate deliveries and pricing
  Utilize the MSP vendor portal and approval process to setup new vendors
  Maintain Vendor database for emergency or ASAP orders
  Dispatching to Common Carriers to include sending MSP's Pull Points (Supply Points)•a common carrier pulls from MSP's terminal supply and delivers to our customer.

Source out 3rd party or common carrier transportation to provide the delivery of light products to remote customers

Special Customer Support:

Cradle-to-Grave support for national accounts that includes utilizing special programs such as Corrigo or Ariba as well as personalized customer service, communication and reporting.

Receive, enter, process, verify and approve vendor invoices utilizing the vendor packet for approval or approval and assignment in Concur for accurate and prompt vendor payment

Review vendor invoices to ensure MSP profitability

Attend and complete various Safety and IT trainings

Other duties as assigned Physical and Environmental Conditions The position is located in an office the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, talk and hear. The incumbent frequently lifts up to 10 lbs. Minimum Education, Experience and Certification Minimum one (1) year of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.

Previous experience with PDI Enterprise, SkyBitz, & Axxis is preferred

Proficient Microsoft Excel and Outlook

Minimum typing speed of 50wpm Knowledge, Skills, and Abilities Must possess effective written and oral communication skills

Must have excellent interpersonal skills and problem-solving techniques and skills Benefits Up to $3,000 each year to help cover your out-of-pocket healthcare costs

Comprehensive Medical, Dental & Vision Insurance, plus Company-Paid Disability, Life & AD&D Coverage

401(k) with Company Match up to 50% of the first 6% on each paycheck

• Vested Immediately
  Wellness program incentives that can reduce your healthcare premium up to $1200 per year
  Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency.

2 weeks of paid Parental Bonding leave

Maternity Leave

Tuition Reimbursement Additional Information Pay:

Position pays $18

• $21/hr and is eligible for an annual bonus of up to $1,500.

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