Customer Solutions Specialist (Warranty & HVAC)

Style Crest is seeking a customer-focused Customer Solutions Specialist to join our team in Fremont, Ohio. In this role, you'll be at the center of processing and resolving HVAC product warranty claims. You ll work across multiple systems and departments to ensure timely and accurate warranty support, often requiring thoughtful problem-solving. The ideal candidate will be detail-oriented, adaptable, and eager to learn by doing. If you re the kind of person who doesn t shy away from complex issues, thrives on keeping things organized, and can stay grounded under pressure, we want to hear from you! Why Join Us? At our Style Crest, we believe in fostering a culture of growth, innovation, and partnership. We offer a collaborative work environment, competitive compensation, and opportunities for professional growth. Style Crest has a 50-year tradition of growth and innovation in the building products industry. Our organization has a commitment to the manufactured housing industry and the residential exterior market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses. Responsibilities Receive, analyze, and process HVAC warranty claims in line with company policies. Communicate with internal and external customers via phone and email to resolve warranty issues and inquiries. Work directly with vendors, warehouses, and service teams to ensure claim accuracy and prompt resolution. Maintain and update information in various systems (including AS400 and manufacturer platforms). Support documentation, reporting, and special programs like OEM-installed A/C services. Handle multiple systems and data sources while juggling multiple tasks daily. Assist with claim denials, part returns, system edits, and training customers on electronic claims. Tackle tough conversations with empathy and professionalism. Other duties as assigned. Requirements High School Diploma/GED required; Associate s or Bachelor s Degree preferred. Prior experience in an administrative or customer support role is required. Strong communication, problem-solving, and customer service skills. Comfortable learning new systems and products quickly; AS400 and MS Office experience preferred. Epicor, Prophet21 experience is a plus. Detail-oriented with the ability to multi-task and manage time effectively. A hands-on learner who s ready to jump in and figure things out. Professional demeanor with the ability to sell over the phone and work well in a team environment. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Vacation and Personal Time Short Term & Long Term Disability 401K with Company Match Paid holidays Style Crest is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected. This is an on-site position located in Fremont, Ohio. Typical work hours are Monday through Friday, 8am to 5pm.