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Customer Service Representative
Job
Central Ohio Contractors Inc
Grove City, OH (In Person)
$54,080 Salary, Full-Time
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Job Description
Customer Service Representative Central Ohio Contractors Inc - 3.8 Grove City, OH Job Details Full-time $25 - $27 an hour 7 hours ago Qualifications City street navigation Phone communication Enterprise software Construction industry experience Commercial construction Dispatch software communication Technical Proficiency Client interaction via phone calls Full Job Description Role Summary The Customer Service Representative (CSR) - Construction & Demolition (C&D) acts as the vital link between our dispatch team, field operations, and major construction clients across the Metro Columbus, Ohio area. Operating out of our local office, the CSR uses the Starlight Operational Software platform to coordinate high-volume roll-off container rentals, manage live logistics requests, and ensure seamless delivery, switch-out, and final pull services for construction debris. Key Responsibilities C&D Order Management & Logistics Process inbound requests for C&D rolloff dumpsters ranging from 10 to 40 cubic yards. Log, schedule, and livedispatch container exchanges and final pulls directly within Starlight Rolloff Software. Coordinate directly with local Columbus dispatchers to handle timesensitive site requests and driver reroutes. Verify service completions using Starlight's geostamp and timestamp features to resolve any missedservice claims. Digital Account Administration Build and maintain detailed commercial contractor profiles using Microsoft Excel and Microsoft Word. Track variable disposal metrics, project site locations, and custom pricing configurations across active jobsites. Audit automated daily dispatch logs against customer contracts to confirm accuracy prior to billing cycles. Compile weekly service tracking and route reports using Microsoft Outlook to update the management team. Billing & Regulatory Compliance Explain C&D specific line items including municipal franchise fees, environmental surcharges, and fuel fees. Verify scale house data and tipping fees within Starlight Facilities to ensure proper invoicing for heavy materials. Educate local Columbus area builders on acceptable C&D materials vs. banned hazardous waste. Process secure projectend credit card payments and coordinate credit approval paperwork for new commercial accounts.