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Sr. Client Service Specialist
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Insight Global
Grove City, OH (In Person)
Full-Time
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Job Description
Job Description Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our customer clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility. The role will be responsible for responding to orders, general client inquiries, invoice questions, and client complaints. They will be in charge of keeping all records for consistent problem areas within the warehouse.
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He / She
will resolve issues with order, delivery dates or service and also ensure our clients customer are made aware as well. The Sr. Client Service Specialist will resolve the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. This employee will be heavily involved with our customers' client, so excellent communication and professionalism is needed in this role. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- 2+ years of previous experience supporting large fortune 100 clients
- Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
- Prepare reports and updates for internal leadership and clients as needed
- Support other operational and administrative tasks as assigned
- Monitor and document recurring issues to drive process improvements and enhance client satisfaction
- Comfortable spending 40% of their day walking the warehouse floor if needed
- Previous experience working within Excel