Customer Service Representative, Office Coffee Solutions

Careers at Customer Service Representative, Office Coffee Solutions We are seeking a detail-oriented Customer Service Representative to support daily operations and ensure accurate order processing and fulfillment for Office Coffee Service (OCS) products. This role is primarily focused on administrative and operational support. You will work closely with internal teams to manage orders, maintain accurate records, and ensure timely delivery. In addition, this role includes hands-on warehouse responsibilities to check on availability of product.

Shift:

Monday - Friday 7 AM to 3:30 PM Department FS Administration 175009 Employment Type Full Time Location Groveport, OH Workplace type Onsite Compensation $18.00 - $20.00 / hour Reporting To Justin Allen Essential Duties & Responsibilities Support customer service operations by managing inquiries through internal systems (email, JIRA, and other platforms) with limited direct customer interaction Maintain accurate customer data, delivery orders, and invoices across company systems Assist in processing and verifying OCS orders to ensure accuracy and timeliness Collaborate with internal teams to resolve issues and ensure completion of requests Monitor case activity within third-party portals and ensure proper follow-up Audit monthly invoices and distribute outstanding or additional billing Create invoices for non-standard charges such as shrink, minimums, billable hours, and credits Support cross-functional projects and assist with implementation of new processes and procedures Perform additional duties and special projects as assigned Job Requirements Strong attention to detail and organizational skills Ability to work independently in a structured, process-driven environment Comfortable using multiple systems and managing administrative tasks, must have strong Excel skills Team-oriented mindset with strong internal communication skills Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events. #LI-KC1 #IND103 #ZRCS About Continental Services Apply Now Our Hiring Process Stage 1: Applied Stage 2: Interview with our Recruiting Team Stage 3: Interview with the Hiring Manager Stage 4: Hired Find out more Join our Talent Network! Register Your Interest Apply Now Department FS Administration 175009 Employment Type Full Time Location Groveport, OH Workplace type Onsite Compensation $18.00 - $20.00 / hour Reporting To Justin Allen View all opportunities at Continental Services Apply Now