A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
YWCA Hamilton has been in the heart of Hamilton for over 125 years. We are proud to serve all of Butler County following the mission of eliminating racism, empowering women, and promoting peace, justice, dignity, and freedom for all. The Team Lead for Permanent Supportive Housing provides day-to-day leadership, supervision, coaching, and support to staff serving individuals experiencing chronic homelessness, housing instability, trauma, domestic violence, behavioral health challenges, substance use disorders, and other barriers to long-term housing stability. This is a working supervisor role. The Team Lead supports direct service staff, monitors service quality, strengthens documentation and compliance practices, assists with onboarding and training, and helps ensure Permanent Supportive Housing services are delivered consistently with YWCA Hamilton's mission, values, program standards, grant requirements, and best practices. The Team Lead works closely with program leadership, housing partners, landlords, community providers, and internal team members to support high-quality outcomes for individual participants. This job is for someone who is passionate about helping others. It requires compassion and a calm demeanor when helping people in crisis. If this sounds like you, some of the job responsibilities are listed below: Delivers supervision, leadership, care, and services consistent with YWCA Hamilton's mission and values, including cultural humility, anti-racist practices, and trauma-informed care. Provides day-to-day leadership, guidance, coaching, and support to Permanent Supportive Housing staff, including assistance with orientation, training, performance feedback, workflow coordination, and professional development. Models effective participant engagement, crisis response, boundary setting, documentation, teamwork, and professional communication for staff to follow. Supports program leadership with hiring input, onboarding, training plans, staff development, corrective coaching, performance improvement planning, and other supervisory activities as assigned. Assists with monitoring compliance with YWCA Hamilton policies and procedures, funder requirements, Permanent Supportive Housing standards, confidentiality expectations, fair housing principles, and documentation requirements. Provides support and oversight for participant-centered service delivery, including housing stabilization, individualized service planning, referrals, advocacy, crisis intervention, safety planning, and connection to community resources. Assists staff in supporting individual participants with housing retention activities, including communication with service providers and community partners as appropriate. Monitors timely, accurate, and complete documentation in required databases and YWCA Hamilton documentation systems and provides coaching to staff to support compliance and quality standards. Assists with reporting, data quality, program monitoring, and preparation for funder or regulatory reviews as directed by program leadership. Participates in departmental meetings, agency-wide meetings, supervision, required trainings, and mandated educational sessions. Participates in community outreach and engagement activities that support YWCA Hamilton programs, services, partnerships, and mission advancement. Perform agency security role through monitoring of entrances and cameras. On Site Case Management Performs all other duties as assigned.
REQUIRED QUALIFICATIONS
High School Diploma or Graduate Equivalent Diploma required. Bachelor's degree in the fields of human services, healthcare, political science, women and minority studies, or related fields strongly preferred not required. Must have prior supervisory experience. Shift is 12 hours 6am-6pm Paid Training Ability to work a flexible schedule Proficient in
Computer Usage Job Type:
Full-time Pay:
From $23.70 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance
