Title:

Customer Service RepresentativeReports to: General Manager / Resort Owner Customer Service Representative

• 18+years old to apply

Note:

Selling is a major aspect of this role The Customer Service Representative is responsible for providing every client with a "wow experience". As a CSR, you are the face of the company. The CSR's purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld. We are looking for someone with sales experience. CSRs should have the selling skills to sell packages to new clients, sell existing clients on re-upping their packages when they run low, etc. Closing is a skill that can be taught, and we offer plenty of training here, but selling overall is not a skill at which everyone flourishes so we want to be clear that we are looking for someone with this skillset.

Essential Job Functions:

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily
• Very customer service-oriented
• Able to use down time effectively
• Greets all customers coming into the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Responsible for feeding and medicating of all dogs
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks on to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner○ Sanitation of all boarding and daycare accommodations○ Monitoring Daycare○ Bathing

QUALIFICATIONS

Job Requirements:

• Must complete K9 Resorts Certification Program for a Customer Service Representative
• Customer service-oriented

Education and Experience:

High School diploma or equivalent Previous experience is preferred but not required Some weekend and holiday hours are required (CSR continued)

Technical Skills:

Computer skills including knowledge of Microsoft Windows. Proficient written and spoken communication skills.

Personal Characteristics:

Must be able to communicate with all types of people, remain calm, mediate and problem solve Must be of moral and ethical character High level of emotional intelligence Salesmanship personality and comfort Ability to multitask Strong ability to adapt to change and support company directives A Can-Do - It is my job attitude Outgoing, positive, enthusiastic personality Must demonstrate a love for dogs Well-organized and efficient The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Pay:

$14.50 - $15.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person