\nResponsible\nfor developing customer relationships ensuring that both new and existing\ncustomers have the best possible opinion of MTG at their first interface\nwith the order fulfillment process by providing prompt, professional and\nfriendly service that communicates a sincere customer focus and with a high\nsense of urgency.
\nThrough\nphone contact and/or
\nThrough\ncustomer visits on/off site with strategic customers
\nResponsible\nfor managing orders from new or existing customers from the time a new\ncustomer is identified until the product has been delivered and invoicing is\ncompleted which includes:
\nCapturing\nthen updating customer specific data - name, account number, item\nnumbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling,\nshipping and quality documentation requirements as well as billing needs per\naccount or per order, as required.
\nQuerying\ncustomer to identify their needs and then defining options/services, which\nMTG can provide.
\nBeing\nknowledgeable of MTG's functional organization, the business/markets served\nand their special needs and product types.
\nUnderstanding\nthe workings of a complex, transaction -based enterprise computer system so\nthat customer/item specific data is entered and edited in a manner that\nresults in the best possible data integrity.
\nMatching\nthe needs defined by customers, which could be unique by order, with the\ncapabilities of MTG in the most constructive manner.
\nProcessing\ncredits/debits and customer returns on a timely basis within defined\npolicies and procedures to minimize impact on MTG's receivables and to\nensure that customer adjustments are not an on-going source of customer\ndissatisfaction.
\nProviding\ntimely notification to customer's regarding changes in product availability,\ndelivery promises or any other capability that was promised at the time\norder commitments are made.
\nHaving\nthe broadest possible understanding of the impact of actions regarding\ncustomer relationship failures, shipping wrong product due to a\nmisunderstanding or order entry error or not having a sense of urgency for\ncompleting returns/adjustments.
\nResponsible\nfor identifying problematic situations that if not addressed would result in\na \"lost customer\", notifying the right people or functions promptly to\nensure customer satisfaction and then following up to ensure resolution.
\nResponsible\nfor identifying and communicating opportunities or trends based upon\ncustomer requests or comments that could lead to a new market or area for\nimprovement for MTG.
\nResponsible\nfor making decisions within corporate policies and guidelines.
\nResponsible\nfor on-going self-development regarding business management, market\nunderstanding, problem solving, conflict resolution, negotiation and to\nimprove soft skills that determine the difference between minimally\nacceptable service and \"customer delight\".

CORE COMPETENCIES REQUIRED

\n(Skills essential to job success): Interpersonal savvy,\nfunctional and technical skills, organizing, time management, problem\nsolving, customer focus, negotiating and timely decision making.

CORE COMPETENCIES DESIRED

\n(Skills that enhance job success): Peer relationships, dealing\nwith ambiguity, composure, integrity and trust.

Technical Knowledge:

Knowledge of MTG's business Knowledge of MTG's\nfunctional areas Knowledge of MTG's products Knowledge of MTG's\ntransaction systems Telephone Communications Computer skills Knowledge of invoicing and\nshipping procedures Knowledge of compliance and\nregulations as it relates to shipping/handling of MTG's products Required\nfor All Jobs

Performs other duties as assigned
Complies with all policies and\nstandards

QUALIFICATIONS

Education Education\nLevel Education\nDetails Req/ Pref Associates Bachelor's Degree B.S.\nin Business, Marketing or the Sciences Preferred Work\nExperience Experience Experience\nDetails Required/ Preferred 1-3 years 3-5 years 3\nplus years experience in Customer Service, preferably in an industrial/technical\nenvironment And/or B.S.\nin Business, Marketing or the Sciences 7-9 years 10+\nyears Knowledge,\nSkills and Abilities Excel, Word, Visio, Power\nPoint, Adobe, Outlook, Webex, TIMS a plus Licenses\nand Certifications Licenses/Certifications Licenses/Certification\nDetails Time\nFrame Required/ Preferred

PHYSICAL

\nDEMANDS/WORKING

CONDITIONS

Physical Demands Category:

Physical\nDemands A thorough completion of this\nsection is needed for compliance with legal standards such as the Americans\nwith Disabilities Act. The physical requirements described here are\nrepresentative of those that must be met by an employee to successfully\nperform the essential functions of this job. Physical\nDemand N/A Rarely Occasionally Frequently Constantly Weight Stationary Position X Move/Traverse X Stationary Position/Seated X Transport/Lifting X Transport/Carrying X Exerting Force/Pushing X Exerting Force/Pulling X Ascend/Descend X Balancing X Position Self/Stooping X Position Self/Kneeling X Position Self/Crouching X Position Self/Crawling X Reaching X Handling X Grasping X Feeling X Communicate/Talking X Communicate/Hearing X Repetitive Motions X Coordination X Travel\nRequirements Estimated Amount Brief\nDescription Mental\nDemands Working Condition N/A Rarely Occasionally Frequently Constantly The Company is an Equal Opportunity\nEmployer that complies with the laws and regulations set forth under\nEEOC.. All qualified applicants will\nreceive consideration for employment without regard to race, color, religion,\nsex, sexual orientation, gender identity, national origin, disability or\nprotected veteran status. 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