Customer Service Representative

Description Shafer Heating & Cooling, LLC has been serving homeowners since 1985, and as we continue to grow, we're seeking full-time team members to join us. Guided by core values that shape every decision, we're looking for individuals who act with integrity, bring a positive attitude to overcome challenges, and are committed to delivering customer service that truly makes a difference. Our Customer Service Representatives play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

We offer:

Health benefits including medical, dental, vision, and life insurance 401(k) retirement with company match On-site 24/7 access to company gym Weekly pay with incentives and bonuses Holiday pay, vacation pay, and paid time off Paid training And so much more

Job Requirements:

Pre-employment background check Pre-employment drug screen Apply for additional details! Key Responsibilities Answer customer inquiries via phone, email, and live chat Schedule service appointments for repairs, installations, and maintenance Coordinate with service technicians to deliver seamless service experiences Maintain accurate records of customer interactions Resolve customer concerns professionally with empathy and clarity Serve as the primary point of contact for incoming service requests Skills, Knowledge and Expertise Must pass a background check and drug test as a condition of employment About Shafer Heating & Cooling LLC Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. Since we started in business, it's our vision to be seen as the most trustworthy company in the area and a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience that helps grow our reputation in the community and provides a rewarding environment for our employees. We always seek to improve our services and we'll never accept past performance as "good enough"—our customers always deserve the next level of "best." Customer Service Representative Hillsboro, OH 45133 Full-time Full-time Description Shafer Heating & Cooling, LLC has been serving homeowners since 1985, and as we continue to grow, we're seeking full-time team members to join us. Guided by core values that shape every decision, we're looking for individuals who act with integrity, bring a positive attitude to overcome challenges, and are committed to delivering customer service that truly makes a difference. Our Customer Service Representatives play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

We offer:

Health benefits including medical, dental, vision, and life insurance 401(k) retirement with company match On-site 24/7 access to company gym Weekly pay with incentives and bonuses Holiday pay, vacation pay, and paid time off Paid training And so much more

Job Requirements:

Pre-employment background check Pre-employment drug screen Apply for additional details! Key Responsibilities Answer customer inquiries via phone, email, and live chat Schedule service appointments for repairs, installations, and maintenance Coordinate with service technicians to deliver seamless service experiences Maintain accurate records of customer interactions Resolve customer concerns professionally with empathy and clarity Serve as the primary point of contact for incoming service requests Skills, Knowledge and Expertise Must pass a background check and drug test as a condition of employment About Shafer Heating & Cooling LLC Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. Since we started in business, it's our vision to be seen as the most trustworthy company in the area and a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience that helps grow our reputation in the community and provides a rewarding environment for our employees. We always seek to improve our services and we'll never accept past performance as "good enough"—our customers always deserve the next level of "best."