Customer Service Specialist

Be the Voice of Customer Excellence! ?? Call Center Customer Service Representative $17-$21/hour At Trades Holding Company, you're not just answering calls—you're creating great customer experiences, solving problems, and helping people get the services they need What You'll Do Handle inbound/outbound calls with professionalism Identify needs, solve problems, and upsell when appropriate Document interactions in CRM systems Deliver fast, friendly, and effective service every time What We're Looking For Customer service or call center experience preferred Strong communication & multitasking skills Tech-savvy and comfortable in a fast-paced environment Flexible schedule (evenings & weekends required) Perks & Benefits Weekly pay Weekly bonus potential Medical, dental, vision and life 401(k) with 4% match
PTO Founded in 1994, Trades Holding Company is a leading franchisee operator of three renowned residential home servicing brands: Mr. Rooter (plumbing), Mr. Electric (electrical), and Rainbow Restoration (restoration services) AireServ (HVAC). As the largest Mr. Rooter franchisee, we are committed to delivering top-tier plumbing, electrical, and water restoration services to our customers and communities across Ohio, Kentucky, and Indiana. With over 350 full-time employees, including almost 300 skilled trade professionals, Trades is dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction, reflecting our core values of excellence, reliability, and community support. Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and AireServ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.