Customer Service Representative

Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is pivotal in ensuring customer satisfaction and maintaining strong relationships with our clients. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle inquiries efficiently. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with support and assistance. Responsibilities Respond promptly to customer inquiries via phone, email, or chat. Provide exceptional client services by addressing questions and resolving issues effectively. Conduct outbound calling to follow up with customers or gather feedback. Maintain accurate records of customer interactions and transactions. Analyze customer needs and provide appropriate solutions or escalate issues as necessary. Handle cash transactions accurately and securely when required. Collaborate with team members to enhance service delivery and improve processes. Skills Strong phone etiquette with the ability to communicate clearly and professionally. Experience in outbound calling is preferred. Proven client services experience in a customer support role. Proficiency in English is required; additional language skills are highly valued. Excellent analytical skills to assess customer needs and provide effective solutions. we will get you licensed in Property & Casualty if not already. Join our team as a Customer Service Representative and contribute to creating positive experiences for our customers while developing your skills in a supportive environment.

Job Type:

Part-time Pay:

$12.00 - $15.06 per hour Expected hours: 24 per week

Benefits:

401(k) Flexible schedule Health insurance On-the-job training Paid time off Parental leave Ability to

Commute:

Ironton, OH 45638 (Preferred) Ability to

Relocate:

Ironton, OH 45638: Relocate before starting work (Preferred)

Work Location:

In person