Bank Customer Care Representatives have a vital role providing exceptional customer service to our customers to effectively and efficiently meet their financial services needs. This position requires up-to-date knowledge of all bank products and services, and ability to explain to the customer accurately. Duties and Responsibilities Resolve problems or discrepancies concerning customers' accounts. Assist both external and internal clients to provide accurate information. Assists customer with enrollments, online banking, mobile banking and Bill Pay Reviews and answers Online Banking messages Prepares call tracking logs Process Address Changes Process online Loan payments Process returned mail Maintain the highest level of confidentiality with all information obtained. Adhere to all operational, security, risk and regulatory policies and procedures. Knowledge, Skills and Abilities Excellent customer service skills, attentiveness, information retention, honesty and integrity, stress tolerance, tact and diplomacy in dealing with both customers and employees. Strong attention to detail and organizational skills to provide a high level of accuracy on all transactions Comfort with technology/software including computer terminal, internet, mobile applications, online banking, telephone, copier and fax machine Ability to work in a fast-paced environment and under pressure as needed. This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image. Education and Experience 1 year experience working with customers High School diploma or GED equivalent. Previous teller, cash handling, or banking experience preferred

Job Type:

Full-time Pay:

From $16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person