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Specialty Family of Dealerships
Service Writer
Career Insights for Automotive Customer Service Representative
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Based on Ohio data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$52,459 / year median in Ohio
+11% projected growth
Job Description
Service Advisor - Rv We are looking for a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system a plus but not needed. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years customer service experience preffered, RV experience is a plus. We are growing at a fast pace and looking for someone who help us with that growth. Competitive benefits package, Monthly salary + Commission. Job Responsibilities Greet service department customers promptly and courteously—attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress daily Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards We offer terrific benefits which include: Generous pay plan! Tell us about your experience at your interview! Performance Bonuses! Bi-weekly Pay Period Excellent, Ongoing Training is Provided! Opportunity for long term employment and growth Medical, Dental and Vision Insurance Disability Insurance 401(k) Retirement Plan Paid one week vacation after 1 year, 2 weeks paid after 2 years 5-day work week, closed on Sundays! About Us Specialty Family of Dealerships has been serving the mid-Ohio communities of Lancaster and surrounding areas for the last 26 plus years in all their RV and Tractor needs! We are a family-owned dealership and believe culture makes a difference! We strive to build lasting relationships with our employees, customers, and the community. We are more than a business we are a family. We are an Equal Opportunity Employer - All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.