Essential Duties and Responsibilities:

Follow established policies for sales and customer service to ensure customer satisfactionMaintain in-depth knowledge of every product and strain in the storeConsult with customers to make the best possible product suggestions by identifying their experience level, preferred method of consumption and desired effects.

Correct cash handling and discount applicationVerification of proper paperwork, documentation, and ID for customersAccurate use and maintenance of the Point of Sale (POS) system; Accurate and timely data entry of customer profiles in both the POS system and the state's electronic verification systemMaintenance of hard copy files (when required)Assistance in verifying order deliveries for accuracySecurity measures and safety complianceMaintenance of an organized and clean storeManagement of visitor logMaintenance of open communication with the management team and other coworkersReporting of employee issues or customer situationsProvide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and customer information for any reported issues and/or complaints.

Other duties as assigned.

Relevant Knowledge, Skills, and Abilities:

High School Diploma or equivalent;Recent and relevant hospitality and/or retail experience requiredExcellent customer service skillsKnowledge and adherence to the policies, procedures, and goals of Firelands ScientificAbility to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human bodyAbility to listen well and communicate effectively orally and in writing with various audiencesAbility to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and emailAbility to work effectively with employees, management, Customers, governmental agencies, community members and the general publicUnderstanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Physical Requirements:

Standing and moving for 2-3 hours at a timeLong periods of prolonged sitting and standing Long periods of prolonged use of office equipment including computers and phonesRequires normal range of hearing and manual dexterity sufficient to operate a computerMay require lifting up to 25 pounds occasionally

Work Environment:

Similar to a busy retail storeConstant interaction with internal and external stakeholders Firelands Scientific and The Landing Dispensaries is an equal opportunity employer. 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