Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Lorain, Ohio. This is a long term Contract position within the non-profit industry, offering a unique opportunity to make a meaningful impact while supporting our operations. If you thrive in fast-paced environments and excel in providing exceptional service, we encourage you to apply.

Responsibilities:

• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.
• Process orders efficiently and accurately, ensuring all customer requests are fulfilled.
• Maintain detailed and organized records of customer interactions and transactions.
• Provide clear and concise information about products and services to customers.
• Collaborate with team members to enhance customer satisfaction and improve service delivery.
• Manage both inbound and outbound calls as needed, ensuring timely communication.
• Identify and escalate complex issues to the appropriate department for resolution.
• Uphold company policies and procedures while delivering exceptional customer service.
• Continuously seek opportunities to improve processes and enhance the customer experience.