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Customer Service Representative

Job

Robert Half

Lorain, OH (In Person)

Full-Time

Posted 8 weeks ago (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for a dedicated Customer Service Representative to join our team in Lorain, Ohio. This is a long term Contract position within the non-profit industry, offering a unique opportunity to make a meaningful impact while supporting our operations. If you thrive in fast-paced environments and excel in providing exceptional service, we encourage you to apply.
Responsibilities:
  • Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.
  • Process orders efficiently and accurately, ensuring all customer requests are fulfilled.
  • Maintain detailed and organized records of customer interactions and transactions.
  • Provide clear and concise information about products and services to customers.
  • Collaborate with team members to enhance customer satisfaction and improve service delivery.
  • Manage both inbound and outbound calls as needed, ensuring timely communication.
  • Identify and escalate complex issues to the appropriate department for resolution.
  • Uphold company policies and procedures while delivering exceptional customer service.
  • Continuously seek opportunities to improve processes and enhance the customer experience.

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