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CJ
Cold Jet
Customer Relationship Specialist
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Customer Relationship Specialist Req #106 6283 Tri Ridge Blvd, Loveland, OH 45140, USA Apply Share Job Description Posted Wednesday, September 16, 2026 at 12:00 AM Company description We solve the world's cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution. Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world. Our Culture We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed. We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth. For more information about Cold Jet, please visit www.coldjet.com. Position Summary The Customer Relationship Specialist plays a critical role in driving business growth and ensuring sales data integrity at Cold Jet. Reporting to the HubSpot Platform Manager, this highly motivated self-starter is responsible for prospecting and lead generation, supporting Regional Sales Managers, and maintaining an organized, high-quality HubSpot CRM ecosystem. The ideal candidate blends an inside sales proactive mindset with a keen eye for database hygiene and customer experience. Key Responsibilities Prospecting & Business Development Identify replicable sales opportunities at sister locations using the monthly sales report/ Power BI/CRM software. Participate in quarterly meetings, headquarter product demos, and training with the Director of Dry Ice Applications. Build a strong social selling presence on different social media platforms by expanding connections and increasing engagement with industry content. Leverage modern sales technologies and social selling platforms to build connections, engage industry audiences, and generate new business leads. Continuously gather technical knowledge regarding customer applications and Cold Jet products/services. Proactively suggest improvements to sales and marketing strategies to boost lead generation and team productivity. Inside Sales & Sales Support Partner with the Sales Managers to grow their territories and meet or exceed budgeted sales in their territories. Track and follow up on incoming leads, ensuring seamless handoffs to regional sales representatives. Conduct outbound outreach to prospective and existing customers using Cold Jet CRM software to qualify leads and identify machine sales opportunities. Perform "plant spotting" and outreach to identify and engage key champions at prospective customer accounts. Generate and present regular activity, pipeline, and effort reports to the Regional Sales Director and broader sales leadership. Database & Lead Management Maintain HubSpot database integrity by enforcing strict formatting rules, record associations, and data completeness for U.S. and Canadian leads. Audit and manage new contact records generated via connected inboxes and service queues. Monitor central Marketing and Info inboxes, ensuring prompt responses or appropriate routing. Evaluate incoming inquiries outside Marketing Qualified Leads (MQLs) and route customer service requests via Cold Jet CONNECT. Utilize the Cold Jet CRM platform to build account maps and establish target buying groups, driving high-value opportunities at key target accounts. Customer Experience & Retention Serve as an internal champion for customer satisfaction by communicating customer feedback and needs to cross-functional teams. Monitor industry trends, competitor practices, and customer satisfaction metrics to help shape sales retention strategies. Maintain clear communication to set and manage customer expectations, maximizing long-term relationship value. Drive installed base growth by proactively tracking account assets, engaging key stakeholders, and surfacing revenue-generating upsell opportunities.