Customer Service Associate

Customer Service Associate Plastic Forming Company Massillon, OH Job Details Full-time 14 hours ago Benefits AD&D insurance Dependent care reimbursement Health insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee stock ownership plan Qualifications CRM software Customer returns handling Customer service Basic math Microsoft Office Productivity software Time management Office experience Full Job Description Customer Service Associate The Customer Service Associate that the Plastic Forming Company is looking to hire will be responsible for a multitude of key activities and will work directly with our sales and production staff. The ideal candidate for this position has experience in an office setting. This position requires someone who is detail oriented and is a team player. This position is a main contact for customers and works directly with the customer to provide just in time delivery solutions. General office duties are required as well. This is an hourly position, with pay based on experience. Key Responsibilities To include, but not limited to: Answer phones & direct calls Receive & process incoming Customer Orders Scheduling incoming orders with production staff Coordinate shipments for two warehouses Handling of customer returns, and finding resolution General office duties; maintain files, distribute mail, office supplies, etc.

Qualifications:

― Experienced customer service professional ― Must be detail oriented ― Outstanding interpersonal skills and a team player ― Excellent oral and written communication skills ― Must be well organized and possess time management skills ― Good listener who projects a calm demeanor and possesses skills in problem resolution ― Ability to work independently ― Proficient in Microsoft Office ― Previous experience using a Customer Relationship Manager package a plus

Base Pay:

Hourly pay commensurate with experience

Employment Type:

Full-Time Experience:

1-6 years Benefits include PTO, Health Insurance, Vision Insurance, Flexible spending/dependent care Assistance account, Health Reimbursement Account (online after Health Insurance), Life/AD&D and Disability, Tuition Assistance. About The Plastic Forming Company Established in 1966 the Plastic Forming Company is a recognized leader in the design and manufacture of blow molded cases. Since 1989, a significant portion of PFC has been owned by its employees through an Employee Stock Ownership Plan (ESOP). So when you call PFC, you're talking to "one of the owners" - no matter who you speak with - and that makes a big difference. With an in-house design team, and manufacturing and warehouse space at both our Connecticut headquarters and Massillon, Ohio factory, PFC Cases has the ability to offer our customers a wide variety of stock case sizes and custom options. All PFC Cases are Made in the U.S.A.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person