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Customer Service / Front Desk Representative

Job

Tower Industries LTD

Massillon, OH (In Person)

$41,600 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 6/28/2026

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Job Description

Tower Industries is looking for a professional and engaging Customer Service / Front Desk Representative. This is a critical role for someone who excels at building relationships, solving problems, and providing a seamless experience for our clients from the first phone call to the final order.
Pay:
$20.00 / hour
Key Responsibilities:
Customer Interaction:
Be the first point of contact, answering phone calls, greeting visitors in our showroom, and providing expert guidance on product information and selections.
Service Excellence:
Ensure fast and accurate order processing. You will coordinate closely with other departments to resolve inquiries and ensure our customers receive top-tier service.
Customer Retention:
Build and maintain long-term business relationships by providing prompt, accurate, and helpful service that promotes an exceptional customer experience.
Qualifications:
Minimum of five (5) years of proven customer service experience. General construction knowledge and/or experience is highly preferred. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with EOS (Entrepreneurial Operating System) is a plus. High school diploma or equivalent; ability to perform job duties satisfactorily as outlined.