Find & Apply For Customer Service Representative Jobs in Massillon, Ohio

Job Purpose:

Interact with customers to provide information in response to inquiries about products and services and to coordinate/resolve complaints. Requires confident and clear communication skills, attention to detail, and strong organizational skills. Also assist the transportation manager with general daily tasks. Primary Responsibilities /

Duties:

Enter sales orders, verify price and confirm orders. Process, document and e-mail Purchase Orders for Direct shipments only. Enter sales returns and customer complaints as needed. Verifies customer invoicing using bill of ladings for proper quantity and weight verification. Enter new Customers in system as approved. File all Customer Service documents digitally on server. Process, document and ship POS. Send out price lists to Customers/Brokers monthly. Assist and communicate with Inside and Outside Sales Representatives. Compile information from a variety of sources to prepare standard reports and/or exhibits Compose and send simple correspondence at the direction of management and other staff members. Maintain a strong working knowledge of Microsoft Excel, Microsoft Word and Internet usage as well as internal computer programs. Maintain business relationships with brokers, customers and suppliers. Deputy for AR Specialist. Perform other duties as assigned.

Skills/Qualifications:

High school, vocational or technical school business studies, intermediate mathematical skills. Three years secretarial/administrative assistant experience preferred. Ability to operate general business equipment i.e. copier, personal computer and business software applications including but not limited to Microsoft Excel, Microsoft Word and e-mail. Ability to learn new software applications. Attentive to detail. Ability to prioritize work within company requirements. Verbal and written communications skills to correspond and interact with management, customers and brokers. Ability to proofread own work and that of others for format, consistency and accuracy. Superior interpersonal skills and strong customer service orientation. Strong discretion with confidential information. Eligible to work in the United States, must have proper ID. Must have a clean criminal background and be able to pass a pre-employment drug screening

Pay:

$25.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person