Customer Service Representative

Customer Service Representative Tower Industries

LTD - 2.9

Massillon, OH Job Details Full-time 4 days ago Qualifications Customer relationship building Customer retention Phone communication Greeting customers Entry level Client interaction via phone calls Full Job Description Tower Industries is looking for a professional and engaging Customer Service Representative. This is a critical role for someone who excels at building relationships, solving problems, and providing a seamless experience for our clients from the first phone call to the final order.

Key Responsibilities:

Customer Interaction:

Be the first point of contact, answering phone calls, greeting visitors in our showroom, and providing expert guidance on product information and selections.

Service Excellence:

Ensure fast and accurate order processing. You will coordinate closely with other departments to resolve inquiries and ensure our customers receive top-tier service.

Customer Retention:

Build and maintain long-term business relationships by providing prompt, accurate, and helpful service that promotes an exceptional customer experience.